Privacy Policy
Last updated: October 9, 2026
What we collect
When you book a pickup, we collect your name, mobile number, pickup address and service area, your selected services and approximate weight/quantity, your preferred pickup date and time, and any special instructions you give us. If you use our order form's location feature, we also collect your pickup coordinates to help our riders find you.
How we use it
Your information is used solely to fulfil your order: scheduling pickup and delivery, processing payment by bank transfer, and keeping you updated on your order's status. We do not sell your information to third parties.
Where it's stored
Order details are stored in our internal operations system (Google Sheets, accessed only by CliqWash staff). We do not operate a separate customer database, and we do not collect or store payment card details — payment is by bank transfer, confirmed manually against the payment slip you send us.
Your choices
You can ask us to correct or delete your information at any time by contacting us using the details below. Location sharing at checkout is optional — if you decline, we use your selected service area for routing instead.
Contact us
Questions about this policy? Call or WhatsApp us at 071 8 802 802.