Terms & Conditions
Last updated: October 9, 2026
Our service
CliqWash provides laundry pickup, washing, drying, folding/ironing, and delivery services within our approved service areas. Pricing for each service is shown in full on our Services & Pricing page and confirmed again before you submit an order.
Booking & pricing
Weight- and piece-based services are billed on the weight or count confirmed at pickup, which may differ slightly from your initial estimate. Where a service has a stated minimum, that minimum applies even if your actual order is smaller. All prices are shown in Sri Lankan Rupees (LKR) and include the standard LKR 50 packaging fee.
Delivery
Pickup and delivery are free by default. A LKR 200 surcharge applies per leg during peak hours (7:00 AM – 10:00 AM and 4:00 PM – 7:00 PM). Pickup slots require at least 4 hours' notice for same-day booking. If a completed order isn't scheduled for delivery within 3 days, a storage fee of LKR 100/day applies until delivery is arranged.
Payment
Payment is by bank transfer. After your order is placed, we'll send bank details and ask you to share your payment slip, referencing your order ID.
Care & liability
We handle every order with care, but some risk is inherent to laundry services — color transfer in mixed loads, wear on delicate or aged fabric, and stains that don't fully lift are all possible despite our best effort. Please check pockets before pickup; we're not responsible for items left inside. If anything about your order seems off, let us know within 24 hours of delivery and we'll work with you to resolve it.
Cancellations
To cancel or change an order, contact us directly as soon as possible — we'll do our best to accommodate changes before pickup.
Contact us
Questions about these terms? Call or WhatsApp us at 071 8 802 802.